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Terms and Conditions

These Terms of Use are important and we advise you to read them carefully. Your use of and access to the Site constitutes your agreement to these Terms of Use and any terms elsewhere on the Site.

Terms of Use 

The myQUEST clinic and this website is owned and provided by myQUEST Clinic (hereinafter referred to as ‘myQUEST’). 

Access to this website 
Access to and use of this website is subject to the following terms and conditions. By using this website, you agree to be bound by these terms and conditions. myQUEST reserves the right to amend these terms and conditions at any time, without notice to you, to reflect the current range of products and policies. You should regularly check the Terms of Use before using the website to keep informed of any changes to the terms and conditions. 

Information on this website 
This website is intended to provide information to Healthcare Practitioners and clinic patients in Australia and complies with the laws and regulations of Western Australia and the Commonwealth of Australia. 


Restrictions on Use 
You agree that you will: 

•    use this website in accordance with these terms and conditions and will not use this website for any unlawful purpose 
•    not violate or attempt to violate the security of the website including:
o    using a false password or one belonging to another user or accessing data not intended for the user or logging into a server or account which such user is not authorized to access;
o    disclosing a password or permit a third party to use a password or failing to notify us if a password is compromised; 
o    sending unsolicited e-mail or commercial electronic messages, including promotions and/or advertising of products or services. 

By accessing or using this website, you will be deemed to have read, understood and accepted the terms and conditions of these Terms of Use. 

Cancellation Policy:
If you fail to provide notice of cancellation at least 24 hours before your scheduled appointment, you will be charged 100% of the agreed consultation fee. We appreciate your understanding and cooperation in this matter.
Privacy and Security:
Please be assured that your information will be kept confidential and secure in accordance with our privacy policies. Please refer to our Patient Privacy.

All intellectual property rights in any material or content displayed on this website, including, without limitation, trademarks, logos and trade names, are used with myQUEST’s permission. This applies to all trademarks displayed on this website, whether or not appearing with the trademark symbol (™). Nothing on this website should be construed as granting any right or licence to use any trademark displayed on this website without the prior written permission of myQUEST, its affiliates or licensors. 

All text, advertising material, images, graphics, audio and other content on this website are copyright and are presented solely for your personal and non-commercial use. Other than viewing and downloading content from the website for such purposes, you do not have the right to duplicate, distribute, alter or use alternatively, these intellectual property rights without myQUEST’s written permission. 

Any third party reference to any website of myQUEST via hyperlink is only permitted with the prior approval of myQUEST. myQUEST makes no representations nor warranties regarding any content published by third parties referring, by hyperlink, to myQUEST’s website. 

myQUEST in no way represents that it has approved the content of those websites to which hyperlinks are provided and is neither responsible for the content of such websites nor liable for any damage or injury resulting from reliance on such content. 

Warranties and Representations 
myQUEST’s website and the information, names, images, pictures, logos and icons relating to it and products, are provided “as is” and on an “is available” basis. 

myQUEST makes no warranties or representations as to: (a) the continued availability of this website; (b) the accuracy, reliability or completeness of its contents; (c) the currency of the content of the website; (d) the results that can be gained from the use of products; or (e) the safety of the website or the server from computer viruses or malicious bugs. 

Except for any implied condition, warranty, representation, or consumer guarantee, the exclusion of which would contravene any statute or cause this provision to be void (non-excludable condition), and to the extent permitted by law, myQUEST makes no express or implied warranties to you and expressly excludes all warranties, representations, conditions, terms and guarantees implied by statute, general law, international convention or custom, including, without limitation, any and all implied warranties with respect to acceptable quality, fitness for disclosed purpose, title and non-infringement. 

Nothing contained in this website shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or copyright of myQUEST or any other third party. 

Nothing in this website should be interpreted as promoting any medicinal or therapeutic product. 

Limitation of Liability 
Except as provided by law pursuant to a non-excludable condition, myQUEST will not be liable for any loss or damage suffered in connection with your use, or loss of use, of this website, to the extent permitted by law, if your use of this website relates to the prescription of any product. 

myQUEST will not be liable in any event for any consequential, indirect, incidental, special, punitive or exemplary damages, or any loss of profits or loss or corruption of data, damage to a computer system, loss of anticipated savings, loss of goodwill or economic loss. 

You agree that myQUEST’s liability to you at law will be reduced by the extent to which you contributed to any loss incurred by you. 

myQUEST’s failure to require your performance of any terms and conditions of this Terms of Use shall not affect its full right to require such performance at any time thereafter, nor shall its waiver of a breach of any of these terms and conditions be taken or held to be a waiver of future breaches of these terms and conditions. No failure to exercise and no delay by myQUEST in exercising any right, remedy, power or privilege under these terms and conditions and no course of dealing, shall be construed or operate as a waiver of these terms and conditions.


The Terms of Use for this website are governed by and construed in accordance with the laws of Western Australia and the laws of the Commonwealth of Australia. In the event that any of the conditions are found to be unenforceable under Western Australian law or the laws of the Commonwealth of Australia, this will not affect the remainder of the terms and conditions. 

You acknowledge and agree that this Terms of Use constitute the complete and exclusive agreement with myQUEST concerning your use of its website, and supersede and govern all prior proposals, agreements, or other communications.


If you have any questions, please contact the myQUEST team:

Ph: 1300 436 111

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